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U.S. Citizens Services


Notice: The Pakistani Government has announced new Polio vaccination requirements for all travelers exiting Pakistan. Please click here for details on the new requirements.

Notice: the MERS virus and travel to the Arabian peninsula. The U.S. Embassy wishes to provide the following resources to all citizens considering travel to the Arabian peninsula. The World Health Organization (WHO) has published travel advice on MERS for persons on pilgrimages:; additional information may be found on the WHO website regarding Coronavirus infections: The U.S. Centers for Disease Control and Prevention (CDC) has also published guidance for travelers to countries in or near the Arabian Peninsula, including specific recommendations for health care workers: Additional information about MERS can be found at

Welcome to the American Citizens Services unit of the Embassy of the United States in Islamabad, Pakistan.  American Citizen Services provides services to thousands of United States citizens living and working in Pakistan.

ACS is unable to answer any visa related inquiries. Please click here to find out how to contact the Immigrant and Nonimmigrant Visa Units to ask your questions. 

The ACS unit in Islamabad visits Americans in jail, assists families and friends following the death of a U.S. citizen loved one, offers help to U.S. children and families involved in abductions, checks on the welfare of U.S. citizens, provides routine notary services, can help you register to vote in U.S. elections, and can provide you with information on safety and security in Pakistan.


We require an appointment for all routine services, except notary services and additional passport pages for valid U.S. passports. The online appointment system allows you to schedule your own appointment in a time slot that suits you. This process is fast and easy and improves the quality and efficiency of the service that we provide.

Click here to make an appointment.

Notary Services
Those who need a document notarized for use in the United States may come to the Embassy between 9:30 am and 11:30 am on Monday through Thursday without an appointment for notary services.

Additional Passport Pages
U.S. passport holders may come to the Embassy between 9:30 am and 11:30 am on Monday through Thursday without an appointment to have pages added to their passports.  The passports need to be valid for this service.

If you are planning to renounce your U.S. citizenship, you need to schedule an appointment. Renunciations are complex in nature and require visiting the consular section on two separate occasions. Please click here for more information.

Non-Immigrant Visa Questions
Click here for information on how to contact us.

Immigrant Visa & Green Card Questions
Click here for information on how to contact us.

Hours of Operation

U.S. citizens may receive assistance with passports and birth registrations with an appointment from 10:00 am - 2:30 pm, Monday to Thursday. An appointment is not required for notary services. ACS is unable to answer any visa related inquiries. For questions regarding visas, please click on the following link: visa contact information.

Non-U.S. citizens may receive notary services each Monday and Wednesday between 9:30 am and 11:30 am without an appointment.

American Citizens Services is closed to the public on Fridays and during U.S. and Pakistani holidays.

Passport & Report of Birth Abroad Pickup

You will receive an email when your passport or report of birth abroad is ready. Regrettably, we are unable to send passports in the mail. Please bring your expired passport and fee receipt to collect your passport / report of birth Monday OR Thursday between the hours of 1:00 p.m. to 3:30 p.m., except on U.S. and Pakistani holidays. Applicants age 16 and over must collect their own passports. For applicants under 16, either parent can collect the documents. No appointment is necessary for pickup.

Emergency Messages for U.S. Citizens

Emergency Contact Information

  • If you are an American citizen with an after-hours emergency, please call the Embassy or Consulate in your area and ask to be connected to the consular duty officer.

    • Islamabad: (+92) (51) 208-0000
    • Lahore: (+92) (51) 208-0000
    • Karachi: (+92) (21) 3527-5000
    • From the United States: 1-888-407-4747

Contact Us

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